Features
FAQ
Blog
About us
Sign In
clockster
Help Center
Search help articles
For administrators
For employees
Announcements
Attendance
Birthdays
Company settings
Devices
Documents
Employees
Financial requests
General requests
Home
Leaves
Locations
Payroll
Schedules
Statistics
Tasks
Search help articles
How to switch between profiles?
How to create a business trip?
How do I create a schedule without a specific time period? / Free schedule
How do I create a day off/holiday/sick day schedule? / Leave schedule
How to create a schedule 2/2 or 14/14? / Schedule – shift schedule.
How to create a schedule 5/2 or 6/1? / Schedule – Days of the week.
What types of schedules are there?
What are the differences between “Main/Secondary Location” in an employee’s profile, “Location” in schedules, and “Location Manager” in permissions, and what are they used for?
What should the admin do with the request?
How do I create an absence request?
What is a Default schedule?
What is located on the Home page?
What’s an additional record and how to use it?
How to create a request for a missed record in your personal account (clock-in/out)?
How to create a request for a photo so that a biometric device recognizes it?
What should the admin do with the request?
How do I create a request for Advance payment?
What should the admin do with the request?
What are requests?
What types of roles do users have?
How do I start using Payroll?
What is a Payroll schedule and how to use it?
What statuses do Payslips have in Payroll? / Important points on Payroll
What types of salaries are there in Payroll and how to add salaries to employees?
What’s the meaning of Holidays in Payroll?
What are Night Hours (night shift) in Payroll and how do they work?
How do I create a Rate in Payroll?
What types of Deductions can be added into Payroll?
What types of Additions can be added into Payroll?
What type of taxes can be added into Payroll?
How do I upload a photo of an employee to be recognized by a biometric device?
What parameters does a Task have?
What are Tasks and how do I add a Task?
How is an employee’s rating calculated?
How to enable breaktime records in the work schedule?
What is a Split shift and how to use it?
What are Templates and how to use them?
How can I add a leave schedule for the Holidays?
How can I view the schedules of only the departments or positions I need?
How do I submit a request to create a work schedule?
What is there on the Attendance page?
How to add a position / department / location?
It doesn’t find the address of the building.
What does the field “Currency” mean in the Company settings?
How to set up a company logo?
How can I view the list of upcoming birthdays in the web version?
Why I cannot see ALL my colleagues’ birthdays?
Reports: what are days with incomplete records (clock-ins/outs) and how do they affect the effective time worked? / Employees have too much underworked time
How do I view or download the Attendance report?
How does an admin create a manual clock-in in the web version for an employee?
How do devices work?
Can you add a task based on announcements?
Is it possible to comment on an Announcement?
Is it possible to know who viewed an Announcement?
How will the recipients know about the Announcement?
Is it possible to set up a list of announcement recipients?
How do I submit an announcement?
Notification: “This device is already assigned to (user). Please contact your administrator.”
Notification: “Account does not exist or the password is incorrect”.
What do I need for the mobile app to work properly? / Geolocation is not working correctly.
How do I set up (face recognition) devices?
If an employee resigns?
How can I limit an employee’s record in a certain location?
Can employee have multiple locations?
How do I delete or edit employee information?
How to add a new employee?
Where can I get the “Invitation code”?
How can I see my employees’ documents in the mobile app?
Where is the “Documents” page in the web version?
Which formats can I upload into Documents?
The app is properly installed, I am inside my account. How do I make clock-ins/outs?
I uploaded a photo, but the device does not recognize the employee.
The Internet was disconnected from my device / Wi-Fi password has been changed and I need to reconnect the device.
I bought a device. What are the next steps?
What is Version on devices and which ones exist?
What device settings are available in your personal account?
What types of devices are there and how do they differ?
Where can I upload a photo of an employee so that the device can recognize him?
What kind of photo is needed so that the device can recognize an employee? / Photo requirements
Request a demo