How to create a request for a missed record in your personal account (clock-in/out)?

Question

Accepted Answer

The employee must log into the mobile app, click on “+” on the home page => Send general request.

Scrolling down, you need to select the “Clock-in/out” option.

You need to select the date and time for the record to be created. Be sure to specify the correct time zone.

An important step is to choose the status of the record: “clock-in” or “clock-out”.

Be careful!

You need to choose a manager, you can choose 2 managers (for example, a director and an admin).

If necessary, you can add comments and photos.

Next, create a request and wait for the management’s response (approval or rejection).

The response will come as a push notification on the mobile app and it can also be viewed in the “General requests” tab in accepted/rejected.

Important!

In the mobile app, when creating a regular record, an employee will receive an automatic notification to send a request for all forgotten records.

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