How to create a request for a photo so that a biometric device recognizes it?
Step 1. Open a General equests
Open the Clockster app, tap the “+” button on the main screen, and select “General Request”
Step 2. Find the required request type
Scroll down the list of request types and select “Face photo (biometric devices)”
Step 3. Upload a photo and select a manager
Attach a proper photo (face centered, no headwear, neutral background).
Select the responsible manager (up to two can be chosen — for example, a director and an administrator).
Step 4. Submit the request
Add a comment if needed and tap “Send request” The request will appear in the General Requests section and will be reviewed by the manager.
What happens next?
A push notification will be sent once the photo is approved or rejected.
After approval, the photo will be added to the system and used on the company’s biometric devices.
How to create a request for a missed record in your personal account (clock-in/out)?
If an employee forgets to clock in or clock out, a request can be submitted through the Clockster mobile app to add the missing record.
Step 1. Open the request form
Open the Clockster mobile app.
On the main screen, tap the “+” button.
Select “General Request.”
Step 2. Choose the request type
Scroll down the list.
Go to the “Clock-in/Clock-out” section.
Step 3. Fill out the form
Select the date and time for the missing record.
Make sure to choose the correct time zone — this ensures accurate working time calculations.
In the status field, select “Clock-in” or “Clock-out.” ⚠️ This step is crucial — it determines how the working hours will be calculated.
Step 4. Choose a manager and submit the request
Select one or two managers who should approve the request (for example, an administrator and a director).
If needed, attach a comment or photo (e.g., a screenshot confirming presence at work).
Tap “Send Request” and wait for approval.
Step 5. Check the request status
A push notification will appear once the request is approved or rejected.
You can also go to Requests → General Requests to view the status under the Approved or Rejected tabs.
Additional note
If several clock-ins or clock-outs were missed, the app will automatically suggest submitting requests for all missing records when the employee tries to clock in normally.
This helps ensure no shifts are lost and maintains attendance accuracy.