The app is properly installed, I am inside my account. How do I make clock-ins/outs?
How to Clock In or Clock Out in the Clockster App
On the main page of the app, tap the “+” button at the bottom of the screen.
Select “Clock In/Out”
Tap “Clock In” or “Clock Out” depending on what you need to mark.
What to Remember:
– Make sure your location services (GPS) are enabled on your phone. Without it, the clock in/out may not be recorded.
– Important:
If you make only one mark — for example, only “Clock In” or only “Clock Out” — the day will not be counted as a full working day. The report will show incomplete hours.
To ensure your working hours are recorded correctly, you need to make both marks each day: “Clock In” and “Clock Out.”
– The app will offer you to send a request for missed clock-ins/outs for the last 14 days.
We recommend always sending such requests to keep your data complete.
– The app has a reminder feature for clock-ins/outs. Notifications are sent:
• 5 minutes before the start of your shift
• At the start of your shift
• 5 minutes after the start of your shift
The same notifications are sent at the end of the working day so you don’t forget to clock out.
Note:
Notifications work only if a work schedule has been created for you in the Clockster system.
What’s an additional record and how to use it?
An additional clock-in is a special type of attendance mark that allows an employee to send an extra location update during the workday. It is only available after the employee has marked “Clock-in” but before they have marked “Clock-out.”
When it is used:
When it’s necessary to send an intermediate clock-in during the workday.
When the company requires tracking location throughout the shift.
When an employee moves between different work sites.
How to create an additional clock-in?
Open the Clockster mobile app.
After marking “Clock-in,” a button with three dots (⋯) will appear on the main screen next to the main buttons.
Tap it and select “Punch location”
Add a comment (if needed).
Attach a photo or file, if required.
The system will automatically record your location and the time of the check-in.
Important
The additional clock-in is treated as a “Clock-in” type but does not close the workday.
It does not replace the main “Clock-out” mark.
Having an additional clock-in does not affect the calculation of working hours.
Notification: “Account does not exist or the password is incorrect”.
Why does the “Invalid data” notification appear?
This means that you entered an incorrect phone number or password when logging into the app.
Step-by-step what to do
1. Check your phone number.
Make sure you enter it in the international format, for example +7… or +9….
2. If you still can’t log in – reset your password.
Tap “Forgot password?” and choose a recovery method:
Via email:
An email will be sent to you with a link to reset your password.Via phone number:
First, a message with a code will be sent to your WhatsApp (check your WhatsApp).
If you don’t have WhatsApp installed, tap “Resend” — then you’ll receive an SMS with the code.
If you don’t get the SMS, the system may call you and dictate the code.
If you see “Account does not exist” during password recovery
This means that your account hasn’t been created yet. In that case:
Go back to the main screen and tap “Create account.”
Enter the same name, surname, and phone number that are listed in your employee profile in the company.
After registration, you’ll need to join the company by entering the invitation code provided by your administrator (HR, accountant, or business owner).
Important to understand
“Account” and “Employee” are two different things.
A Clockster account is created by you in the mobile app using your phone number and password.
An employee profile can be created manually by the Clockster admin in the web dashboard and is not automatically linked to your account.
To avoid duplicate profiles, the admin must enter the employee’s current phone number in their profile before the user joins the company via an invitation code.
If you use the same details as your employee profile when creating your account, the system will automatically link your account to your employee profile.
Additional info
One Clockster account can be linked to multiple companies.
For example, if you work at two jobs, you can clock-in/out at both companies through a single app — just switch between them.
Notification: “This device is already assigned to (user). Please contact your administrator.”
In Clockster, only one employee can be linked to one mobile device.
This is done to ensure data transparency and prevent anyone from clocking in or out on behalf of someone else.
If you receive a notification that login is not possible, there may be two reasons:
1. You changed or purchased a new phone.
In this case, your profile in the system is still linked to the old device.
To allow you to log into the app on your new phone, the administrator must unlink the old device.
How the administrator can unlink the old device:
Through the web version:
– Go to the “Employees” section.
– Find the employee you need.
– Click on their name.
– The employee profile will open, including the “Mobile Phone” field showing the device make and model.
– Click the “unlink” next to the device to remove it.
After that, the employee will be able to log in to the app on the new phone.
Through the mobile app:
– Go to the “Employees” section.
– Find the needed employee.
– Tap on their name.
– In the profile, find the “Phone model” field showing the device make and model.
– Tap the Unlink button to remove the device.
After removing it, the employee will be able to log in to the app on their new phone.
2. Another employee previously logged into Clockster from your device.
In this case, the notification will display the name of the employee who was previously logged in from this phone.
What to do:
The administrator must follow the same steps described above, but this time remove the device from the profile of the employee who was previously linked to that phone.
How to switch between profiles?
Each Clockster user initially has a personal profile — this is a profile not linked to any company. In it, the user provides basic information such as full name, photo, contact details, and other personal settings.
When the user joins at least one company (a Clockster client), an employee profile is automatically created for that company. This profile gives access to all Clockster features, including:
Clock-in and clock-out tracking,
Submitting requests (for leave, sick days, etc.),
Viewing personal statistics and schedules.
If the user works for multiple companies, switching between profiles is simple depending on the context or task.
In the mobile app
Go to the Profile section — the button is in the bottom-right corner.
At the top, you’ll see a list of all available profiles: the names of companies you’re connected to and your personal profile.
Tap the desired profile — the app will instantly switch to that work environment.
In the web version
In the top-right corner, click on the name of the current company.
From the drop-down list, select the desired organization or personal profile.
To access personal profile settings (change photo, language, theme, etc.), click your name in the top-right corner.
💡 Note: Actions and data are not shared between companies. Each profile has its own record of attendance, requests, and schedules.
What is located on the Home page?
What’s Inside Each Section of Clockster
“Colleagues” section
Displays a list of all company employees. You can see each colleague’s position, department, and contact details.
“Attendance” section
Shows your check-in and check-out times, breaks, late arrivals, overtime, and the total number of hours worked.
“Requests” section
Here you can send requests to your manager — for vacation, sick leave, day off, overtime, or other internal approvals.
“Schedule” section
Displays your work schedule, showing which days are work shifts, days off, and public holidays.
“Payroll” section
Shows your earnings and deductions, the final payout amount, and your payment history.
“Tasks” section
Contains assignments from your manager. You can accept tasks, complete them, and mark them as done.
“Checklists” section
Includes step-by-step instructions for performing work processes.
You can mark items as completed — for example, when opening or closing a shift.
“Business Trips” section
Tracks your business travel requests. You can submit a new trip request or view details of approved trips.
“Documents” section
Contains the company’s internal documents such as orders, instructions, policies, and guidelines.
You can open and read documents directly in the app.
It also includes personal employee documents uploaded from your mobile gallery.
“Handbook” section
Provides useful information, including: SOPs, Company organizational structure, Banners, Announcements, Surveys
“Leave Balance” section
Shows how many vacation days you have for the current year, how many you’ve already used, and how many remain available.
It also displays your contract start date, sick leaves, and unpaid leaves, among other related data.