Notification: “Account does not exist or the password is incorrect”.

Why does the “Invalid data” notification appear?

This means that you entered an incorrect phone number or password when logging into the app.

Step-by-step what to do

1. Check your phone number.
Make sure you enter it in the international format, for example +7… or +9….

2. If you still can’t log in – reset your password.
Tap “Forgot password?” and choose a recovery method:

• Via email:
  An email will be sent to you with a link to reset your password.

• Via phone number:
  First, a message with a code will be sent to your WhatsApp (check your WhatsApp).
  If you don’t have WhatsApp installed, tap “Resend” — then you’ll receive an SMS with the code.
  If you don’t get the SMS, the system may call you and dictate the code.

If you see “Account does not exist” during password recovery

This means that your account hasn’t been created yet. In that case:

• Go back to the main screen and tap “Create account.”

• Enter the same name, surname, and phone number that are listed in your employee profile in the company.

• After registration, you’ll need to join the company by entering the invitation code provided by your administrator (HR, accountant, or business owner).

Important to understand

“Account” and “Employee” are two different things.

• A Clockster account is created by you in the mobile app using your phone number and password.

• An employee profile can be created manually by the Clockster admin in the web dashboard and is not automatically linked to your account.

To avoid duplicate profiles, the admin must enter the employee’s current phone number in their profile before the user joins the company via an invitation code.

If you use the same details as your employee profile when creating your account, the system will automatically link your account to your employee profile.

Additional info

One Clockster account can be linked to multiple companies.
For example, if you work at two jobs, you can clock-in/out at both companies through a single app — just switch between them.