How do I upload a photo of an employee to be recognized by a biometric device?

1. Prepare the photo

To ensure the photo works correctly for facial recognition, follow these requirements:

• Clear, high-quality image.

• Direct gaze at the camera (frontal view) with a neutral facial expression.

• No headwear, sunglasses, masks, etc.

• Good lighting without shadows on the face.

• Only one face in the frame — no other people or objects.

• Format: JPEG or PNG. File size: up to 5 MB.

2. Log in to the Clockster admin web panel

1. Go to the Employees section.

2. Find the required employee or add a new one.

3. Click the employee’s name to open their profile.

3. Upload the photo

1. In the employee’s profile, click the photo area (Face Photo – Biometric Devices).

2. Select a file from your computer.

3. Make sure the image uploads correctly.

4. Save the changes.

After uploading, the system will automatically sync the photo with the biometric device if:

• The device is connected to the internet,

• It’s linked to the same location as the employee,

• The correct Clockster server address is set in the device settings.

All done!
If everything is set up properly, the biometric device will start recognizing the employee within a few minutes.

If you encounter any issues, contact Clockster Support — we’re always here to help!